At WALLER WEAR LTD, we are committed to ensuring a smooth and transparent shopping experience. If you are not fully satisfied with your purchase, we offer a structured returns and exchanges process in accordance with the policy below.
1. Return Window
We accept return requests within 30 days from the date you receive your order.
Return requests submitted after this period may not be eligible for approval.
2. Return Conditions
To be eligible for a return, all items must meet the following requirements:
Items must be unused, unworn, unwashed, and in original condition
All original tags, labels, and packaging must remain intact
Items must show no signs of wear, damage, stains, or odors
Proof of purchase (order confirmation or receipt) must be provided
We reserve the right to refuse returns that do not meet these conditions after inspection.
3. Non-Returnable Items
For hygiene, safety, and compliance reasons, the following items are not eligible for return or exchange:
Underwear and intimate apparel
Swimwear without hygiene protection seal
Earrings and personal-use accessories (if applicable)
Final sale or clearance items clearly marked as non-returnable
Gift cards
Customized or made-to-order items
4. Return Request Process
To initiate a return, please follow the steps below:
