Welcome to the WALLER WEAR LTD FAQ page. Here you’ll find answers to the most common questions about ordering, shipping, payments, and returns. If you need further assistance, please contact us at payment@wallerwear.net.
1. Orders
Q: How do I place an order? A: Simply browse our website, select your desired items, choose size and quantity, and click “Add to Cart”. Proceed to checkout, enter your shipping details, and complete payment to place your order.
Q: Can I modify or cancel my order? A: Orders are processed quickly. If you need to make changes or cancel your order, please contact us immediately at payment@wallerwear.net. We cannot guarantee changes once processing has started.
2. Payments
Q: What payment methods do you accept? A: We accept major credit and debit cards and secure online payment methods provided through trusted third-party payment processors.
Q: Is my payment information secure? A: Yes. All payment transactions are encrypted and processed securely. We do not store full credit card information on our servers.
3. Shipping
Q: Do you ship internationally? A: Yes, we offer worldwide shipping to many countries and regions.
Q: How long does shipping take? A: Delivery times vary by location. Estimated delivery time is typically 7–20 business days, depending on destination and shipping method.
Q: How can I track my order? A: Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.
4. Returns & Exchanges
Q: What is your return policy? A: We accept returns within 30 days of delivery for eligible items that are unused, unworn, and in original condition. Please refer to our Returns & Exchanges Policy for full details.
Q: Can I exchange an item? A: Yes. We offer exchanges for incorrect sizes, defective items, or wrong products received, subject to availability.
Q: What if I receive a damaged item? A: Please contact us immediately at payment@wallerwear.net with photos and your order number. We will arrange a replacement or refund.
5. Products
Q: How do I choose the correct size? A: Each product page includes a size guide. We recommend checking measurements carefully before placing your order.
Q: Are product colors accurate? A: We strive to display accurate product colors, but slight differences may occur due to lighting and screen settings.
6. Account & Privacy
Q: Do I need an account to place an order? A: No, you can checkout as a guest. However, creating an account allows you to track orders and manage your purchase history more easily.
Q: How is my personal data protected? A: We handle your data securely in accordance with our Privacy Policy and use industry-standard protection measures.
7. Customer Support
Q: How can I contact customer service? A: You can reach us via:
Q: Do you offer discounts or promotions? A: Yes, we occasionally offer promotions and special discounts. Subscribe to our updates or check our website regularly for offers.
Contact Us
If your question is not listed above, please contact us:
WALLER WEAR LTD 34 Heslop Street Thornaby United Kingdom TS17 7HA
